You will receive an email response within 5 business days.
If you do not hear back within 5 business days, please call us directly at 602-344-9988 and select option 4.
Remember: There are procedures set by the government that you as the customer, and your moving company, are obligated to follow. Please read the back of the moving contract, labeled “BILL OF LADING”. You will find the various terms and conditions governing your type of moving contract on the reverse side for the Terms of Moving Claims.
Please note this is only the registration part of your claim/complaint, therefore we would only need a general outline of your claims/complaints. Shortly after registering we will transfer your file to, a neutral, third party claim processor, which will provide you with the opportunity to submit any additional supporting documents i.e. photos, receipts, notations made on documentation from the move, etc. This will assist you in bringing your claim to a prompt and fair resolution.
The claim processor may call or email you for additional information or clarifications regarding your claim.
Moving Safely During Covid: Moving is essential. The health and safety of both you and our team is of utmost importance. Lifetime is taking every precaution to keep you and your family safe during your move with us. We are following federal and local guidelines around social distancing and sanitization procedures. We have implemented enhanced sanitation standards of our trucks and equipment, offering options for virtual appointments and estimates, wearing face masks and gloves, as well as practicing social distancing as much as possible among moving teams.