WHAT IS THE TIME LIMIT TO FILE A CLAIM?
For interstate / International / Local California moves it is up to 9 months from the date of the delivery. For local and intrastate moves in all other states other than California, it depends on each state regulation. In most states, it is between 15-90 days from the date of the delivery. Check with your carrier directly or on the back of your Bill of Lading, for your specific claim filing requirements. Once you file online we will receive your information in our system and will be verifying your information with your carrier to properly assign you a Claim #. We will then email you a claim form to the email you have registered with. All claim forms, claim support documents and copies of shipping documents, can be mailed to our mailing address located on contact us page.
HOW LONG DOES THE PROCESS TAKE?
FOR LOCAL MOVES: Since there are no specific time limitations regulated by the different states, we have decided to treat local / Intrastate moves as Interstate move (120 days) so that claims are adjusted in a timely manner. Local / Intrastate moves in the state of California are reviewed within 30 days as required by the California PUC.
FOR INTERSTATE MOVES: Your carrier has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer within every consecutive 60 days period MovingClaims.net as the assigned third party claims company must follow the same requirements of your carrier’s. However, as part of our customer service we strive to offer a speedy resolution.
HOW WILL I BE CONTACTED ABOUT MY CLAIM?
Lifetime participates in the American Moving & Storage Association (AMSA) Household Goods Dispute Settlement Program. The arbitration procedures are governed by the provisions of Section 14708, Title 49, as amended, of the United States Code. For AMSA Arbitration information, please refer to your order for service, or call AMSA at (703) 683-7410.
For more information, please refer to the "Your Rights and Responsibilities when you move" federal brochure: https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf