HOW TO FILE YOUR MOVING CLAIM / COMPLAINT - INSTRUCTION & INFORMATION
PLEASE READ THE REQUIREMENTS & REGULATIONS TO ENSURE A SMOOTH RESOLUTION FOR YOUR CLAIM
Dear Valued Customer,
In the unlikely event, you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers understand that they should initially give the service provider (Their Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues. Social media negative review may cause a delay in your claim process. Defamation and/or slander may have legal ramifications.
TO START YOUR CLAIM/COMPLAINT PROCESS, PLEASE CLICK THE RED BUTTON ABOVE OR FOLLOW THE BELOW INSTRUCTIONS:
LOG ON TO: https://www.lifetimemoving.com/claim-registration.html
PLEASE MAKE SURE TO HAVE THE FOLLOWING INFORMATION WHEN REGISTERING YOUR CASE:
YOUR FULL NAME AS IT APPEARS ON THE BILL OF LADING (CONTRACT).
YOUR FULL CURRENT ADDRESS.
A VALID PHONE NUMBER.
A VALID EMAIL ADDRESS.
YOUR ORDER NUMBER, OR MOVE CONFIRMATION NUMBER.
MOVED FROM STATE / MOVE TO STATE.
YOUR MOVE DATE.Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation.
WHAT IS THE TIME LIMIT TO FILE A CLAIM?
For interstate / International / Local California moves it is up to 9 months from the date of the delivery. For local and intrastate moves in all other states other than California, it depends on each state regulation. In most states, it is between 15-90 days from the date of the delivery. Check with your carrier directly or on the back of your Bill of Lading, for your specific claim filing requirements. Once you file online we will receive your information in our system and will be verifying your information with your carrier to properly assign you a Claim #. We will then email you a claim form to the email you have registered with. All claim forms, claim support documents and copies of shipping documents, can be mailed to our mailing address located on contact us page.
HOW LONG DOES THE PROCESS TAKE?
FOR LOCAL MOVES: Since there are no specific time limitations regulated by the different states, we have decided to treat local / Intrastate moves as Interstate move (120 days) so that claims are adjusted in a timely manner. Local / Intrastate moves in the state of California are reviewed within 30 days as required by the California PUC.
FOR INTERSTATE MOVES: Your carrier has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer within every consecutive 60 days period MovingClaims.net as the assigned third party claims company must follow the same requirements of your carrier’s. However, as part of our customer service we strive to offer a speedy resolution.
HOW WILL I BE CONTACTED ABOUT MY CLAIM?
Lifetime participates in the American Moving & Storage Association (AMSA) Household Goods Dispute Settlement Program. The arbitration procedures are governed by the provisions of Section 14708, Title 49, as amended, of the United States Code. For AMSA Arbitration information, please refer to your order for service, or call AMSA at (703) 683-7410.
All correspondence will be via email/mail to firstname.lastname@example.org and email@example.com. Our claims department may call or email you for additional information or clarifications regarding your claim. For assistance with your claim file, please call 800-513-6060 to speak with the third party Moving Claim representative.