Remember: There are procedures set by the government that you as the customer, and your moving company, are obligated to follow. Please read the back of the moving contract, labeled “BILL OF LADING”. You will find the various terms and conditions governing your type of moving contract on the reverse side for the Terms of Moving Claims.
Please note this is only the registration part of your claim/complaint, therefore we would only need a general outline of your claims/complaints. Shortly after registering we will transfer your file to , a neutral, third party claim processor, which will provide you with the opportunity to submit any additional supporting documents i.e. photos, receipts, notations made on documentation from the move, etc. This will assist you in bringing your claim to a prompt and fair resolution.
The claim processor may call or email you for additional information or clarifications regarding your claim.
HOW TO GET EMAILS DELIVERED
TO YOUR INBOX INSTEAD OF YOUR SPAM FOLDER?
We highly recommend that you add these email addresses: OPS@lifetimemoving.com to your contact list. It will ensure email delivery directly to your Inbox and not your spam folder.
REGISTER YOUR MOVING CLAIM HERE:
We extend our sincerest apologies for any damage and/or inconvenience you have incurred throughout the process of your move.
Lifetime makes it easy to submit a claim. Please fill out the brief questionnaire below to the best of your ability, as it will allow us to locate your file within the database.